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API Technical Writer – Hire For These 8 Skills Or Else…

by Peter Gustafson | October 18, 2017 | API Technical Writer, Technology | 0 Comments

1. API technical writer technology & UI/UX skills They possess experience in UI/UX design not only as an API technical writer but also understanding an exceptional user experience. Too few tech writers are diving into the deep end of user engagement....

Technical Documentation Generators: The Good, The Bad & Ugly

by Peter Gustafson | September 26, 2017 | Technology | 0 Comments

Managing documentation comes in a plethora of frameworks. Unfortunately, many technical writers resort to the softer side of their skill sets (i.e. MS Word, MadCap Flare, FrameMaker). Ideally, choosing a tool should be tethered to the intended output type. When you...

JIRA vs Peddling Thin Air Like Wiley Coyote

by Peter Gustafson | August 2, 2017 | Technology | 0 Comments

As uncommon as it may be for technical writers, I'm a card-carrying JIRA/Confluence loyalist. Perhaps even a fanatic. The plethora of management tracking is nearly as instantaneous as instant replay during NFL games on TV. Back in 2011, I was contacted by a small team...

UI Design For The Masses & Dangerous Disasters

by Peter Gustafson | March 11, 2016 | Technology | 0 Comments

Hmmm... you're probably wondering. Why am I writing about UI design on a technical writer's site? Good question. Perhaps it's the product tester in me. A project I collaborated on a while back was considered the granddaddy of them all according to my project manager....

Microsoft Dynamics 365 Client Case Study

by Peter Gustafson | October 4, 2015 | Technology | 0 Comments

Among the many corporate clients I've served over the years, some of my favorites have been hardwired with Microsoft Dynamics 365. Not all companies fully take advantage of the powerful intelligence available from their internal databases. Sadly, it's not smart since...

About

When you hire a technical writer, programming skills are critical for a few reasons. I’ve been working in this industry since 2001 and…

API Documentation

Dynamic API documentation interfaces need to be robust. Does yours need a major upgrade?
Read more….

Technical Writing

Documentation writing is a passion of mine. Your project deserves logic and planning. Then progress. You’ve come to the right place…

Authoring Tool Consultation

Too many companies get stuck with sloppy authoring tools. Especially with help and API technical documentation. Learn why…

800 lb. Gorilla Gaps Between Programmers and Tech Writers

by Peter Gustafson | August 3, 2017 | Documentation | 0 Comments

To be honest, this is a post I've wanted to write for years. However, because of my commitment to clients and projects, I've restrained myself from spouting off about the 800 lb. gorilla. This sneaky monster-like breakdown is breeding throughout many software...

5 Sneaky Questions To Ask Your Technical Writer Candidates

by Peter Gustafson | March 8, 2016 | Documentation | 0 Comments

Interviewing technical writers isn’t easy. When creative approaches and skill sets are a hot commodity, you’re best to find out about their learning ability.

When Are PDFs A Smart Output Option?

by Peter Gustafson | June 9, 2015 | Documentation | 0 Comments

If I had a nickel for every time a project manager told me to just, “Send it to everyone as a PDF,” I’d be living in a tropical paradise working on my tan.

3 Confessions Technical Writers Protect At All Costs

by Peter Gustafson | March 2, 2015 | Documentation | 0 Comments

The secrets of successful technical writing can also harm your organization. How? Mostly by cementing your future scale to better workflow efficiency.

Readability Considerations: What The Font?

by Peter Gustafson | February 10, 2014 | Documentation | 0 Comments

Imagine you're writing for a finance company specializing in equity investing. What font color and size should you recommend? Sadly, too many companies don't consider their audience. In this case, I'd think about investors ages 35-65 and eye strain. For those of us...